This is best illustrated by example, and I will use a case study involving the ITIL practice of Problem Management. An ITIL hack is simply a shortcut that allows you to achieve the benefits of a mature ITIL practice without having to go through months or even years of effort. But even before ITIL 4 was rolled out, we noticed that many in the service and support industry were taking a different approach when it came to ITIL.Īnd instead of doggedly pursuing training, certification, and maturation, and then waiting years to see…any kind of benefit from all that effort, they decided instead to hack ITIL. ITIL 4 was rolled out in February of 2020, and with 34 practices it was even more complex than ITIL 3, which was comprised of 26 processes. As many of you know, ITIL is a multi-billion dollar industry consisting of training, certification, assessments, and other activities that are designed to improve the effectiveness of IT service and support.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |